Privacy Policy

Privacy Statement

At My Monkey Guide we take data protection seriously, therefore your personal data is treated confidentially and in accordance with current data protection legislation. Below we will show you to what extent and for what purpose we process the personal data of customers who use the website.


The purpose of data protection is personal data. The data is personal if it can be assigned to an identified or identifiable natural person. This includes information about names, addresses, email addresses, and phone numbers.


You can usually use our website and our app without providing personal data. You are not required to visit this website or provide any personal data. If you do not provide us with your personal data, you may not be able to use certain features of this website. Otherwise, you will not suffer any other consequences. The collection of personal data of users on our site always occurs voluntarily, except in the cases described below. We would like to emphasize that the transmission of data over the Internet (e.g. email communication) may present security breaches. Full data protection against third-party access is not possible.
We collect, process and use the personal data you provided to us when making a booking or registering an account in our member area to the extent necessary in each case for the following purposes:

1. Registration and execution of the contract

» Data you provide when creating an account, such as your name, email address, phone number, mobile phone number, address and other data that will be provided depending on the service you use.
» We collect, process and use transaction data related to your activities on websites (e.g. purchases, content that you generate or that have to do with your account)
» Billing data and other data you provide for purchase
» Data collected in the context of reviews, chats and correspondence on the website or by email, fax and postal mail
» Other personal data that we may ask you to provide for special purposes
» If you voluntarily provide us with additional personal data during registration, this data will also be used for the implementation of the usage relationship

2. Contact establishment

If you provide us with personal data for contact purposes, we will use this data as necessary for the purpose of the respective communication.

3. Marketing

MyMonkeyGuide may process and use your personal data for marketing purposes, p. e.g. to send general information or advertising (newsletter) emails based on the statement of consent you have given us.
You may revoke any consent statements you have given us in this regard at any time with future effect. If you wish to stop receiving such emails sent by MyMonkeyGuide, please follow the instructions contained in any such emails we send you, which will allow you to unsubscribe and stop receiving these types of email communication from us. In addition, you may object to this use, provided that we use your personal data within the permissible legal framework, p. E.g. mail marketing purposes. In both cases, an email to the following address is sufficient:

4. Information You Provide to Payment Processors

All payments made are processed through a payment processing service contracted by MyMonkeyGuide and compliant with PCI/DSS (which are security standards in the card payments industry). All information collected by these third party providers for the purpose of processing your payments is not available to us unless you have otherwise provided us with this information in connection with your use of the websites or our products and services.

5. Aggregated information

We may share your information with affiliated or unaffiliated third parties anonymously and aggregated. Although this information will not personally identify you, in some cases these third parties may combine this aggregated information with other data they hold about you, or that they receive from third parties, in a way that allows them to personally identify you.


When you visit our website, we collect the data necessary to allow you to use it (usage data). This includes your IP address and data about the start, end and object of your use of the website, as well as other identification data (e.g. your login details when you enter a protected area). This data is used to provide and design the service according to user preferences. This data is always erased at the time it is no longer required and there is no obligation to keep it. For information on processing user profiles under a pseudonym, see point VII.


When you download data,   or access one of our mobile-optimized websites, we may collect information about you and your mobile device as described above in this statement. This may include location data, for example, if you agree to disclose it for our mobile app. We use this information to provide you with location-based services, such as search results and other types of personalized content, if you have approved it and your device accepts it. You can control or disable location services from the settings menu of most mobile devices. If you have questions about how to turn off location services on your device, we recommend that you contact your mobile service provider or your device manufacturer.
If we collect other personal data that is transferred as a result of your use of our mobile applications or your access to our website with a mobile device, we will obtain your explicit consent in advance.


When you download data, use our mobile apps, or access one of our mobile-optimized websites, we may collect information about you and your mobile device as described above in this statement. This may include location data, for example, if you agree to disclose it for our mobile app. We use this information to provide you with location-based services, such as search results and other types of personalized content, if you have approved it and your device accepts it. You can control or disable location services from the settings menu of most mobile devices. If you have questions about how to turn off location services on your device, we recommend that you contact your mobile service provider or your device manufacturer.
If we collect other personal data that is transferred as a result of your use of our mobile applications or your access to our website with a mobile device, we will obtain your explicit consent in advance.

Saw. Cookies

When you visit our website, you may store information on your computer in the form of a cookie.
This section describes the cookies we use and explains why we use them and how we treat the information collected. It also explains how cookies allow our website and mobile app to function properly and why you will not be able to enjoy the full functionality of the website if you disable the use of cookies. By visiting our website without changing your settings, you agree to receive all cookies and other data collection tools; However, if you do not agree to the use of these cookies, you can change your cookie settings at any time. All companies and networks we work with have their own privacy policies and provide a mechanism for users to opt out of tracking and behavioral analysis through the advertisement itself or through the opt-out mechanisms listed in the “How to control or delete cookies” section.

1. What are cookies?

Cookies are text files that contain small amounts of information that are downloaded to your computer or mobile device when you visit a certain website. Cookies are then returned to the generating website on each subsequent visit, or to another website that recognizes such a cookie. Cookies are largely used to make our website work or to make it more efficient, as well as to provide information to website owners.
Cookies do many different things, such as allowing you to navigate between pages efficiently, remembering your preferences and generally improving the user experience. Cookies can tell us, for example, if you have visited our website before or if you are a new visitor. They can also help ensure that the ads you see on the internet are more relevant to you and your interests.
There are two main categories of cookies:
» first-party cookies, sent directly by us to your computer or mobile device;
» third-party cookies; sent by a third party on our behalf. We may use third-party cookies for functionality, performance/analysis, advertising/tracking and social media purposes.
Cookies may remain on your computer or mobile device for different periods of time. Some cookies are session cookies, which means that they are only temporarily saved during a browsing session and expire when you close your browser. Other cookies are persistent cookies, which means they are stored on your computer or mobile device for a fixed period and are not deleted when the browser is closed. They may be used by our website to recognize your computer or mobile device when you open your browser or browse the Internet again.

2. Why do we use cookies?

We use cookies for a variety of reasons, including:
» enable, facilitate or expedite the operation of our website and your access to it;
» track traffic flow and travel patterns in relation to our website;
» understand the total number of visitors to our website on an ongoing basis and the types of internet browsers (e.g. Firefox, Chrome or Internet Explorer) and operating systems (e.g. Windows or Mac OS) used by our visitors;
» monitor the performance of our website and continuously improve it;
» Customize and improve your online experience.

3. What types of cookies do we use?

The types of cookies that we and our partners use in connection with our website can be classified into one of five categories, which are “cookies necessary for our essential purposes”, “functionality cookies”, “performance and analytics cookies”, “advertising and tracking cookies” and “social media cookies”. In the following table we provide additional information about each category and the purposes of cookies that we and third parties send.

Cookies necessary for our essential purposes:

These cookies are essential to provide you with our website and any services available through it and to use some of its features, such as access to protected areas. Without these cookies it would not be possible to provide you with services that you have requested, such as transaction pages or accounts with protected login.

Functionality cookies:

Functionality cookies record information about the choices you make and allow us to customize the website for you. These cookies mean that, when you continue to use the website or return to it, we may offer you our services in the way that you have asked to be provided to you. For example, these cookies allow us to:
– Save your location preference, if you have set your location on your home page, if applicable, to receive a local weather forecast;

– Remember settings you have configured, such as distribution, text size, preferences and colors;

– Show you when you are logged in, and

– Save accessibility options.

Performance and analysis cookies:

We use performance/analysis cookies to analyze the access, use and operation of our website in order to provide you with a better user experience and to continuously maintain, operate and improve the website. For example, these cookies allow us to:
– Better understand visitors to our website to improve the way we present our content;

– Try different design ideas for particular pages, such as our homepage;

– Collect information about visitors to our website, such as where they are located and which browsers they use;

– Determine the number of unique users of our website;

– Improve our website by evaluating any errors that occur, and

– Carry out research and diagnostics to improve product offerings.
We use Google Analytics and many other website analytics tools to help us understand how users interact with the website. Like many services, these web analytics services use first-party cookies to track user interactions, as is our case, where they are used to collect information about how you use our site. This information is used to compile reports and create services in order to help us improve our website and the services associated with it. Reports reveal website trends without identifying individual visitors. Some services will allow you to opt out of tracking directly through your services. For example, although you cannot refuse the use of cookies with our site, you may opt out of Google Analytics without affecting how you visit our site. To learn more about how to opt out and not be tracked by Google Analytics on all websites you use, visit this Google page.

Advertising and tracking cookies:

We may allow third parties, including advertising companies (such as Google), to place cookies on our website. These cookies allow such companies to track your activity on various sites, where they display advertisements and record your activities, so that they can show you while you browse the Internet for advertisements that they consider relevant to you. These cookies store information about the content you browse along with an identifier linked to your device or IP address.
These cookies also allow us and third parties to know if you have seen an advertisement or type of advertisement and how much time has elapsed since you saw it. This information is used for frequency-limiting purposes, to help you personalize the ads you see and to measure the effectiveness of your ads.

Third-party cookies:

On some pages of our website, third parties that provide applications through our website may place their own cookies to track the success of their applications or customize applications for you. Due to the way cookies work, we cannot access these cookies, nor can such third parties access the data in cookies used by us. Some pages of our website may also contain embedded content and these third-party sites may place their own cookies.

4. How to control or delete cookies

You have the right to accept or prevent cookies from being stored on your device at any time by modifying the settings in your web browser to reflect your cookie preferences.
Please note that you will not be able to use all the interactive features of the website and/or courses and online content once cookies are disabled.
Most browsers offer instructions on how to change your cookie settings. These settings are usually found in your browser’s “options” or “preferences” menu.
If you only wish to limit third-party advertising cookies, you can disable such cookies by visiting the following links:
• Your Online Choices
• Network Advertising Initiative
• Digital Advertising Alliance
Please note that these sites include many more companies than send cookies through our website.

5. Cookies that have been sent in the past

If you have disabled one or more cookies, we may continue to use the information collected by cookies before you adjust your preferences to disable them; However, we will stop using the disabled cookie to collect additional information.


MyMonkeyGuide uses web tracking systems for advertising, market research and to make the use of our website as enjoyable as possible. This allows us to further develop our website and customize content according to your needs. MyMonkeyGuide and third-party businesses may use the information collected through the sites through cookies, web beacons and other similar technologies to help manage online advertising programs. This information may allow us and our third-party advertising services, as well as other third-party businesses, to track the actions of online users over time and on different websites or platforms to measure statistics related to marketing initiatives, as well as to display electronic advertisements that may be more relevant to individual consumers and that will improve the consumer experience. For information on how tracking works for online advertising purposes and what happens when you opt out, visit In addition, some third-party businesses may provide a mechanism to opt out of their technology. For more information about the opt-out process, you can visit the Network Advertising Initiative website, available at:


If you reside in the European Economic Area (EEA), our processing of your personal information will be legitimized as follows:
(i.) Where we require your consent to the processing of your personal information, such processing shall be justified in accordance with Article 6(1) lit. (a) of the General Data Protection Regulation (EU) 2016/679 (“GDPR”). This GDPR article describes when processing can be done legally.
(ii.) If the processing of your personal data is necessary for the performance of a contract between you and MyMonkeyGuide or to take pre-contractual measures upon your request, such processing shall be based on Article 6(1) lit. (b) GDPR. If this data is not processed, MyMonkeyGuide will not be able to execute the contract with you.
(iii.) Where processing is necessary for us to comply with a legal obligation, we will process your information on the basis of Article 6(1) lit. (c) GDPR, for example, for the purposes of compliance in the fields of labour law.
(iv.) And where processing is necessary for the legitimate interest purposes of MyMonkeyGuide, such processing shall be carried out in accordance with Article 6(1) lit. (f) GDPR, for example, to detect fraud.


Our website contains links to social networks (Facebook, Instagram, Twitter, Google+, Pinterest, LinkedIn). These social networks are operated exclusively by third parties. If you follow the links, information may be transmitted to these third parties. We use the method called “2-click”. This means, in general, that no personal data will be passed on to others if you visit our site.


Your personal data will only be transmitted to third parties if it is legally permitted or if you have given your prior consent. In particular, we will not sell your data to third parties or market it in any other way. We will only disclose your data to government authorities as part of legal obligations or as a result of an official order or court ruling. We have an obligation to respect the confidentiality of our employees and partners and comply with data protection regulations.


Except for the situations set forth in this Privacy Statement or when you specifically agree to it, we will not disclose to third parties personal information that we collect from you, unless we are required to share this information to complete your request or for legitimate business purposes. MyMonkeyGuide shares personal information in the following circumstances:
We may share your information with suppliers or third parties who provide or supply goods and services or otherwise act on behalf of or under the instructions of MyMonkeyGuide. These third parties may include, for example, our third party suppliers (technology), operators and partners. These third-party service providers will only have access to the information necessary to perform these limited functions on our behalf.


Whenever necessary to initiate or execute the contract (e.g. to process bookings for activities in countries outside the EU), we will transmit your data outside the EU. The same applies if such transmission proves necessary for our purposes. In this regard, we ensure that the recipient of the data ensures an adequate level of data protection and that no other protection interest conflicts with the transmission of data. MyMonkeyGuide is fully referred to in repeals as provided for in Article 49 of the GDPR in the event that there is no decision on the appropriate nature and no other safeguards are implemented under the GDPR (e.g. binding corporate rules on transfer outside the EEA). In particular, we collect and transfer only personal data to countries outside the EU with your explicit consent, to execute a contract with you and in a manner that does not exceed your rights and freedoms. If this data is not processed and is not transferred, MyMonkeyGuide will not be able to execute the contract with you or you will not have access to any of the benefits and features associated with your transaction. We strive to apply appropriate safeguards to protect the privacy and security of your personal data and use it only in a manner consistent with your relationship with MyMonkeyGuide and the practices described in this Privacy Statement. In case you have questions in this regard, please contact our data protection officer.


We retain data during your business relationship with us and as otherwise required by applicable law. Personal data will not be kept for longer than is necessary for the purposes for which it was processed. We will retain your personal data for as long as you have a member account or require our services in order to provide you with such services.
If you are in the European Economic Area, at the time you withdraw your consent to the processing of your personal data all your personal data that we have received and stored will be deleted if we no longer need it, unless we are required to retain this personal data by law or to comply with our regulatory obligations. In such a case, we will only retain this personal data for as long as necessary. For information on where and for how long your personal data is stored, and for information about your erasure and portability rights, please contact our data protection resource at


MyMonkeyGuide has taken the necessary technical and organizational measures to protect the personal data provided by you from loss, destruction, manipulation and unauthorized use. Our employees and all persons involved in the processing of data are required to comply with data protection laws and treat personal data confidentially. Our employees have been prepared accordingly. Both internal and external audits ensure compliance with all data protection processes in MyMonkeyGuide.
We use a secure online transmission procedure, so-called secure server transmission, or “Secure Socket Layer” (SSL), to protect our users’ personal data. This is evidenced by the “s” (https://) that is added to the component http:// of an address, or because an icon with a closed green padlock is displayed. When you click the icon, you will receive information about the SSL certificate used. The display of the icon depends on the browser version you use. SSL encryption ensures that your data is transmitted in an encrypted and complete manner.


The General Data Protection Regulation in the European Union and the privacy laws of other countries provide certain rights to data subjects. If you wish to confirm that MyMonkeyGuide is processing your personal data, or to access the personal data that MyMonkeyGuide may have about you, or if you have any other questions, please contact us through
You may also request information about: the purpose of the processing; the categories of personal data in question; who else outside myMonkeyGuide could have received the data; what was the source of the information (if you did not provide it directly to MyMonkeyGuide), and where the personal data is stored and for how long it will be stored. You have the right to correct (rectify) the registration of your personal data held by us if it is incorrect. You may request that we erase your data or stop using it, subject to certain exceptions. You may also ask us to add information or update your personal data, or to be transformed into an anonymous format or to block data retained in violation of the law, as well as to object to its processing for any legitimate reason. You may withdraw your consent to the processing of personal data or the additional processing of personal data by us at any time. You may also request that MyMonkeyGuide stop using your data for direct marketing purposes. In many countries (including EEA countries), you have the right to file a complaint with the competent data protection authority if you have any concerns about how MyMonkeyGuide processes your personal data. Where technically feasible, at your request, we will provide your personal data to you or transmit it directly to another controller. You have the right to receive your personal information in a structured and standard format.
In addition to the information contained in this Privacy Statement, we may provide you with additional, contextual information about particular services or the collection of personal data upon request.


We do not use personal data for automated individual decisions.


You will find our contact details as the responsible body on the seal.
If you wish to exercise your rights mentioned under item XIV or if you have questions about our privacy policy or this privacy statement, you can contact us at the following address:
Phone: +34 622 80 62 76
Or by email:
You can contact the data protection officer at:


From time to time we may need to update or modify this Privacy Statement to reflect changes in our business practices, data collection practices, or the organization. We reserve the right to modify this Privacy Statement at any time without notice to you and only by posting the modified Privacy Statement on our website or, if you have provided us with your email address, by sending you an email notifying you about the modified Privacy Statement. It is strongly recommended to visit the website often to check the date of the last modification, which is indicated at the top. In any case, we will not reduce your rights under this Privacy Statement without your explicit and informed consent. If you do not agree to the changes, you should stop using the website and stop providing us with personal information before the time the modified Privacy Statement takes effect. If you continue to use the website or provide personal information after the modified Privacy Statement becomes effective, you will be bound by the modified Privacy Statement.

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