Privacy Policy

Privacy policy

Privacy statement

At My Monkey Guide we take data protection seriously and therefore your personal data is treated confidentially and in accordance with the applicable data protection legislation. In the following we will show you to what extent and for what purpose we process the personal data of customers using the website.


The object of data protection is personal data. Data is personal if it can be assigned to an identified or identifiable natural person. This includes information on names, addresses, e-mail addresses and telephone numbers.


You can normally use our website and our application without providing any personal data. You are not obliged to visit this website or to provide any personal data. If you do not provide us with your personal data, you may not be able to use some functions of this website. Otherwise, you will not suffer any other consequences. The collection of personal data from users on our site always occurs on a voluntary basis, except in the cases described below. We would like to point out that data transmission over the internet (e.g. communication by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.

We collect, process and use the personal data provided by you when making a reservation or registering an account in our member area to the extent necessary in each case for the following purposes:

1. Registration and execution of the contract

"Data that you provide when you create an account, such as your name, email address, telephone number, mobile phone number, address and other data that will be provided depending on the service you use.
"We collect, process and use transactional data related to your activities on the websites (e.g., purchases, content that you generate or that relates to your account).
"Billing data and other data that you provide for purchasing
"Data collected in the context of reviews, chats and correspondence on the Website or by email, fax and post
"Other personal data that we may ask you to provide for special purposes
"If you voluntarily provide us with additional personal data during registration, this data will also be used for the implementation of the usage relationship.

2. Establishing contact

If you provide us with personal data for contact purposes, we will use this data as necessary for the purpose of the respective communication.

3. Marketing

MyMonkeyGuide may process and use your personal data for marketing purposes, e.g. to send general information or advertising e-mails (newsletter) on the basis of the declaration of consent you have given us.
You may revoke any statements of consent you have given us in this regard at any time with effect for the future. If you wish to stop receiving such e-mails sent by MyMonkeyGuide, please follow the instructions contained in any such e-mail we send you, which will allow you to unsubscribe and stop receiving these types of e-mail communication from us. In addition, you may object to this use, provided that we use your personal data within the permissible legal framework, e.g. for marketing purposes by post. In both cases, an e-mail to the following address is sufficient:

4. Information you provide to payment processors

All payments made are processed through a payment processing service contracted by MyMonkeyGuide and are PCI/DSS compliant (which are security standards in the card payment industry). Any information collected by these third party providers for the purposes of processing your payments is not available to us unless you have otherwise provided this information to us in connection with your use of the websites or our products and services.

5. Aggregate information

We may share your information with affiliated or unaffiliated third parties on an anonymous, aggregated basis. Although this information will not personally identify you, in some cases these third parties may combine this aggregated information with other information they have about you, or receive from third parties, in a way that allows them to personally identify you.


When you visit our website, we collect the data necessary to enable you to use it (usage data). This includes your IP address and data about the start, end and purpose of your use of the website, as well as any other identifying data (e.g. your login data when you enter a protected area). This data is used to offer and design the service according to the user's preferences. This data is always deleted as soon as it is no longer required and there is no obligation to retain it. For information on the processing of user profiles under a pseudonym, see point VII.


When you download data from, or access one of our mobile-optimised websites, we may collect information about you and your mobile device as described above in this statement. This may include your location data, for example, if you agree to provide it for our mobile application. We use this information to provide you with location-based services, such as search results and other types of personalised content, if you have approved and your device consents to it. You can control or disable location services from the settings menu on most mobile devices. If you have questions about how to disable location services on your device, we recommend that you contact your mobile service provider or your device manufacturer.
Si recogemos otros datos personales que se transfieran como resultado de su uso de nuestras aplicaciones móviles o su acceso a nuestro sitio web con un dispositivo móvil, obtendremos su consentimiento explícito por anticipado.


When you download data, use our mobile applications or access one of our mobile-optimised websites, we may collect information about you and your mobile device as described above in this statement. This may include your location data, for example, if you agree to provide it for our mobile application. We use this information to provide you with location-based services, such as search results and other types of personalised content, if you have approved and your device consents to it. You can control or disable location services from the settings menu on most mobile devices. If you have questions about how to disable location services on your device, we recommend that you contact your mobile service provider or your device manufacturer.
If we collect other personal data that is transferred as a result of your use of our mobile applications or your accessing our website with a mobile device, we will obtain your explicit consent in advance.


When you visit our website, information may be stored on your computer in the form of a cookie.
This section describes the cookies we use and explains why we use them and how we treat the information collected. It also explains how cookies enable our website and mobile application to work properly and why you will not be able to enjoy the full functionality of the website if you disable the use of cookies. By visiting our website without changing your settings, you consent to receive all cookies and other data collection tools; however, if you do not consent to the use of these cookies, you can change your cookie settings at any time. All of the companies and networks we work with have their own privacy policies and provide a mechanism for users to opt-out of tracking and behavioural analysis through the advertisement itself or by using the opt-out mechanisms in the "How to control or delete cookies" section.

1. What are cookies?

Cookies are text files containing small amounts of information that are downloaded to your computer or mobile device when you visit a particular website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises such a cookie. Cookies are largely used to make our website work or to make it work more efficiently, as well as to provide information to the owners of the website.
Cookies do many different things, such as allowing you to navigate between pages efficiently, remembering your preferences and generally improving the user experience. Cookies can tell us, for example, if you have visited our website before or if you are a new visitor. They can also help ensure that the advertisements you see online are more relevant to you and your interests.
There are two main categories of cookies:
" first-party cookies; sent directly by us to your computer or mobile device;
"third-party cookies; sent by a third party on our behalf. We may use third party cookies for functionality, performance/analytics, advertising/tracking and social media purposes.
Cookies may remain on your computer or mobile device for different periods of time. Some cookies are session cookies, meaning that they are only stored temporarily during a browsing session and expire when you close your browser. Other cookies are persistent cookies, which means that they are stored on your computer or mobile device for a fixed period of time and are not deleted when you close your browser. They can be used by our website to recognise your computer or mobile device when you open your browser or browse the internet again.

2. Why do we use cookies?

We use cookies for a variety of reasons, including:
" to enable, facilitate or speed up the operation of our website and your access to it;
"to track traffic flow and travel patterns in relation to our website;
"understanding the total number of visitors to our website on an ongoing basis and the types of internet browsers (e.g., Firefox, Chrome or Internet Explorer) and operating systems (e.g., Windows or Mac OS) used by our visitors;
"monitor the performance of our website and continually improve it;
"personalise and improve your online experience.

3. What types of cookies do we use?

The types of cookies that we and our partners use in connection with our website fall into one of five categories, which are "cookies necessary for our essential purposes", "functionality cookies", "performance and analytics cookies", "advertising and tracking cookies" and "social media cookies". In the table below we set out additional information about each category and the purposes of the cookies that we and third parties send.

Cookies necessary for our essential purposes:

These cookies are essential to provide you with our website and any services available through it and to use some of its features, such as access to protected areas. Without these cookies we would not be able to provide you with services you have asked for, such as transactional pages or login protected accounts.

Functionality cookies:

Functionality cookies record information about the choices you make and allow us to personalise the website for you. These cookies mean that when you continue to use the website or return to the website, we can provide our services to you in the way that you have asked for them to be provided. For example, these cookies allow us to:
- Save your location preference, if you have set your location on your home page, if applicable, to receive a local weather forecast;
- Remember settings you have configured, such as layout, text size, preferences and colours; - Remember settings you have configured, such as layout, text size, preferences and colours;
- Show you when you are logged in; and
- Save accessibility options.

Performance and analytics cookies:

We use performance/analytics cookies to analyse access, use and functionality of our website in order to provide you with a better user experience and to maintain, operate and continually improve the website. For example, these cookies allow us to:
- Better understand our website visitors to improve the way we present our content;
- Test different design ideas for particular pages, such as our home page;
- Collect information about visitors to our website, such as where they are and what browsers they use;
- Determine the number of unique users of our website;
- Improve our website by assessing any bugs that occur; and
- Conduct research and diagnostics to improve product offerings.
We use Google Analytics and many other website analytics tools to help us understand how users interact with the website. Like many services, these web analytics services use first-party cookies to track user interactions, such as in our case, where they are used to collect information about how you use our site. This information is used to compile reports and create services to help us improve our website and the services associated with it. The reports reveal website trends without identifying individual visitors. Some services will allow you to opt-out of tracking directly through their services. For example, although you cannot opt out of the use of cookies with our site, you can opt out of Google Analytics without affecting how you visit our site. For more information on how to opt out and not be tracked by Google Analytics across all the websites you use, please visit this Google page.

Advertising and tracking cookies:

We may allow third parties, including advertising companies (such as Google), to place cookies on our website. These cookies allow such companies to track your activity on various sites, where they display advertisements and record your activities, so that they can show you advertisements that they think are relevant to you as you browse the internet. These cookies store information about the content you browse along with an identifier linked to your device or IP address.
These cookies also allow us and third parties to know whether you have seen an advertisement or type of advertisement and how long it has been since you have seen it. This information is used for frequency capping purposes, to help personalise the ads you see and to measure the effectiveness of ads.

Third-party cookies:

On some pages of our website, third parties who provide applications through our website may set their own cookies to track the success of their applications or customise applications for you. Because of the way cookies work, we cannot access these cookies, nor can such third parties access the data in cookies used by us. Some pages on our website may also contain embedded content and these third party sites may set their own cookies.

4. How to control or delete cookies

You have the right to accept or prevent cookies from being stored on your device at any time by modifying the settings on your web browser to reflect your cookie preferences.
Please note that you will not be able to use all of the interactive features of the website and/or online courses and content once cookies are disabled.
Most browsers provide instructions on how to change your cookie settings. These settings are usually found in the "options" or "preferences" menu of your browser.

5. Cookies that have been sent in the past

If you have disabled one or more cookies, we may continue to use the information collected by the cookies before you adjusted your preferences to disable them; however, we will no longer use the disabled cookie to collect additional information.


MyMonkeyGuide uses web tracking systems for advertising, market research and to make the use of our website as enjoyable as possible. This allows us to further develop our website and customise content to your needs. MyMonkeyGuide and third party businesses may use information collected through cookies, web beacons and other similar technologies to help manage online advertising programmes. This information may allow us and our third party advertising services, as well as other third party businesses, to track the actions of online users over time and across different websites or platforms to measure statistics related to marketing initiatives, as well as to display electronic advertisements that may be more relevant to individual consumers and that will enhance the consumer experience. For information on how tracking works for online advertising purposes and what happens when you opt-out of tracking, please visit In addition, some third party businesses may provide a mechanism to opt-out of their technology. For more information on the opt-out process, you can visit the Network Advertising Initiative website, available at:


If you are resident in the European Economic Area (EEA), our processing of your personal information will be lawful as follows:
(i.) Where we require your consent to the processing of your personal information, such processing will be justified in accordance with Article 6(1) lit. (a) of the General Data Protection Regulation (EU) 2016/679 ("GDPR"). This Article of the GDPR describes when processing may be lawfully carried out.
(ii.) If the processing of your personal data is necessary for the performance of a contract between you and MyMonkeyGuide or for taking pre-contractual measures following your request, such processing shall be based on Article 6(1) lit. (b) of the GDPR. If this data is not processed, MyMonkeyGuide will not be able to perform the contract with you.
(iii.) Where the processing is necessary for us to comply with a legal obligation, we will process your information on the basis of Article 6(1) lit. (c) of the GDPR, for example, for the purposes of compliance in the fields of employment law.
(iv.) And where processing is necessary for the purposes of MyMonkeyGuide's legitimate interests, such processing will be carried out in accordance with Article 6(1) lit. (f) of the GDPR, e.g. for fraud detection.


Our website contains links to social networks (Facebook, Instagram, Twitter, Google+, Pinterest, LinkedIn). These social networks are operated exclusively by third parties. If you follow the links, information may be transmitted to these third parties. We use the so-called "2-click" method. This means, in general, that no personal data will be passed on to others if you visit our site.


Your personal data will only be passed on to third parties if this is legally permitted or if you have given your prior consent. In particular, we will not sell your data to third parties or market it in any other way. We will only disclose your data to governmental authorities as part of legal obligations or as a result of an official order or court ruling. We are obliged to respect the confidentiality of our employees and partners and to comply with data protection regulations.


Except as set out in this Privacy Statement or where you specifically agree, we will not disclose personal information we collect from you to third parties unless we are required to share this information to complete your request or for legitimate business purposes. MyMonkeyGuide shares personal information in the following circumstances:
We may share your information with vendors or third parties who provide or supply goods and services or who otherwise act on behalf of or under the instructions of MyMonkeyGuide . These third parties may include, for example, our third party (technology) providers, operators and partners. These third party service providers will only have access to the information necessary to perform these limited functions on our behalf.


Insofar as this is necessary to initiate or perform the contract (e.g. to process bookings for activities in countries outside the EU), we will transfer your data outside the EU. The same applies if such transmission proves to be necessary for our purposes. In this respect, we ensure that the recipient of the data guarantees an adequate level of data protection and that no other interests worthy of protection conflict with the transfer of data. MyMonkeyGuide relies on derogations as stipulated in Article 49 of the GDPR in the event that there is no adequacy finding and no other safeguards are in place under the GDPR (e.g. binding corporate rules on transfer outside the EEA). In particular, we collect and transfer to countries outside the EU only with your explicit consent, to perform a contract with you and in a way that does not override your rights and freedoms. If this data is not processed and transferred, MyMonkeyGuide will not be able to perform the contract with you or you will not have access to any of the benefits and features associated with your transaction. We strive to implement appropriate safeguards to protect the privacy and security of your personal data and use it only in a manner consistent with your relationship with MyMonkeyGuide and the practices described in this Privacy Statement. Should you have any questions in this regard, please contact our data protection officer.


We retain data for the duration of your business relationship with us and as otherwise required by applicable law. Personal data will not be retained for longer than is necessary for the purposes for which it was processed. We will retain your personal data for as long as you have a member account or require our services in order to provide those services to you.
If you are in the European Economic Area, at the time you withdraw your consent to the processing of your personal data all your personal data that we have received and stored will be erased if we no longer need it, unless we are required to retain this personal data by law or to comply with our regulatory obligations. In such a case, we will only keep this personal data for as long as necessary. For information on where and for how long your personal data is stored, and for information on your rights to erasure and portability, please contact our data protection resource at


MyMonkeyGuide has taken the necessary technical and organisational measures to protect the personal data provided by you against loss, destruction, manipulation and unauthorised use. Our employees and all persons involved in data processing are obliged to comply with data protection laws and to treat personal data confidentially. Our employees have been trained accordingly. Both internal and external audits guarantee compliance with all data protection processes at MyMonkeyGuide.
We use a secure online transmission procedure, the so-called secure server transmission, or "Secure Socket Layer" (SSL), to protect the personal data of our users. This is evidenced by the "s" (https://) being added to the http:// component of an address, or by an icon with a closed green padlock being displayed. By clicking on the icon, you will receive information about the SSL certificate used. The display of the icon depends on the browser version you are using. SSL encryption ensures that your data is transmitted in an encrypted and complete manner.


The General Data Protection Regulation in the European Union and the privacy laws of other countries provide certain rights to data subjects. If you wish to confirm that MyMonkeyGuide is processing your personal data, or to access personal data that MyMonkeyGuide may hold about you, or if you have any other questions, please contact us at
You can also request information about: the purpose of the processing; the categories of personal data concerned; who else outside MyMonkeyGuide may have received the data; what the source of the information was (if you did not provide it directly to MyMonkeyGuide); and where the personal data is stored and for how long it will be stored. You have the right to correct (rectify) the record of your personal data held by us if it is incorrect. You can ask us to delete your data or to stop using it, subject to certain exceptions. You can also ask us to add information or update your personal data, or to convert it into an anonymous format or to block data held in breach of the law, as well as object to its processing for any legitimate reason. You may withdraw your consent to the processing of personal data or the further processing of personal data by us at any time. You can also request that MyMonkeyGuide stops using your data for direct marketing purposes. In many countries (including EEA countries), you have the right to lodge a complaint with the competent data protection authority if you have concerns about how MyMonkeyGuide processes your personal data. Where technically feasible, upon your request, we will provide your personal data to you or transmit it directly to another controller. You have the right to receive your personal information in a structured and standard format.
In addition to the information contained in this Privacy Statement, we may provide you with additional, contextual information about particular services or about the collection of personal data upon request.


We do not use personal data for automated individual decisions.


You will find our contact details as the responsible body on the imprint.
If you wish to exercise your rights mentioned under point XIV or if you have questions about our privacy policy or this privacy statement, you can contact us at the following address:
Phone: +34 644 402 635
Or by e-mail:
You can contact the data protection officer at:


From time to time we may need to update or modify this Privacy Statement to reflect changes in our business practices, data collection practices or organisation. We reserve the right to modify this Privacy Statement at any time without notice to you and only by posting the modified Privacy Statement on our website or, if you have provided us with your email address, by sending you an email notifying you of the modified Privacy Statement. We strongly recommend that you check the Website often to see the date of the last modification, which is indicated at the top. In any event, we will not reduce your rights under this Privacy Statement without your explicit and informed consent. If you do not agree to the changes, you should stop using the Website and stop providing personal information to us before the amended Privacy Statement takes effect. If you continue to use the Website or provide personal information after the revised Privacy Statement takes effect, you will be bound by the revised Privacy Statement.